Privacy Policy

Last updated: October 2026

Well Placed & Co Property Management Limited (“Well Placed & Co”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our property management and letting services.

1. Who we are

Well Placed & Co Property Management Limited is a property management and letting business based in Market Harborough, providing property services to landlords, tenants and property owners in Market Harborough, the Welland Valley and surrounding areas.

Company: Well Placed & Co Property Management Limited
Website: wellplacedandco.co.uk
Email: hello@wellplacedandco.co.uk
Registered office: 36 Burton Street, Market Harborough, LE16 9GH

For the purposes of UK data protection law, Well Placed & Co is the data controller responsible for your personal information.

2. Information we collect

We may collect personal information when you contact us, request information, use our services or communicate with us.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Postal address

  • Property address

  • Details about your property

  • Information relating to a tenancy

  • Information contained in correspondence with us

  • Information required to provide our property management or letting services

  • Information you provide when making an enquiry through our website

Where necessary to provide our services, we may also collect information relating to tenants, landlords, contractors or other individuals involved in the management of a property.

We do not routinely collect sensitive personal information through our website. Where sensitive information is required for a legitimate reason, we will handle it in accordance with applicable data protection legislation.

3. How we collect your information

We may collect information:

  • When you complete a contact or enquiry form on our website

  • When you email or telephone us

  • When you contact us through social media

  • When you become a client or tenant

  • When you enter into an agreement with us

  • When you provide information to us in connection with a property

  • Through our communications and dealings with you

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type and information about how you use the website. This information may be collected through cookies or similar technologies.

4. How we use your information

We may use your personal information to:

  • Respond to enquiries and requests

  • Provide property management and letting services

  • Communicate with landlords, tenants and prospective tenants

  • Manage properties and tenancies

  • Arrange inspections, maintenance and repairs

  • Communicate with contractors and other service providers

  • Prepare and manage agreements and other documents

  • Meet our legal and regulatory obligations

  • Deal with complaints

  • Maintain appropriate business and financial records

  • Improve our services and website

  • Protect our business against fraud or misuse

  • Send relevant information or marketing where we have a lawful basis to do so

We will only use your personal information where we have a lawful basis for doing so.

5. Our lawful basis for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract
Where processing is necessary to enter into or perform a contract with you.

Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.

Consent
Where you have given us consent to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

6. Sharing your information

We will not sell your personal information.

We may share information where necessary to provide our services or meet our legal obligations. This may include sharing information with:

  • Landlords and property owners

  • Tenants and prospective tenants where appropriate

  • Contractors and tradespeople

  • Professional advisers

  • Referencing providers

  • Utility or service providers where appropriate

  • Local authorities or other relevant organisations

  • Regulatory bodies

  • Our professional and property redress organisations

  • IT, website, email and software providers

  • Legal or professional advisers where necessary

We only share information that is reasonably necessary for the relevant purpose.

7. Website and cookies

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve your experience.

Cookies are small text files stored on your device.

Some cookies may be necessary for the operation of the website, while others may be used for analytics or other purposes.

You can manage or disable cookies through your browser settings and, where applicable, through our website's cookie settings.

Disabling certain cookies may affect how the website functions.

8. Third-party websites

Our website may contain links to third-party websites, including property portals, social media platforms and other websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend checking the privacy policies of any external websites you visit.

9. How we protect your information

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where we are required to do so by law, regulation, professional requirements, accounting requirements or for the establishment, exercise or defence of legal claims.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

11. Your rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing

  • Request the transfer of your information in certain circumstances

  • Withdraw consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us using the details below.

12. Marketing

We may occasionally contact existing clients or individuals who have requested information from us with relevant information about our services.

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

13. Children's information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website unless this is necessary in connection with a legitimate property or tenancy matter and handled appropriately.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or how we process personal information.

The latest version will always be published on this page with the date it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Well Placed & Co Property Management Limited
Market Harborough and surrounding areas
Email: hello@wellplacedandco.co.uk

16. Complaints about data protection

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information Commissioner's Office
Website: ico.org.uk