Complaints Procedure
At Well Placed & Co, we aim to provide a professional, personal and proactive service to all our landlords, tenants and clients.
We take any concerns seriously and aim to resolve complaints quickly, fairly and professionally.
How to make a complaint
If you are unhappy with any aspect of our service, please contact us in writing at:
Please provide details of your complaint, including the property concerned and any relevant dates or correspondence.
We will acknowledge your complaint within 3 working days.
Our complaints process
We will investigate your complaint and aim to provide a full written response within 15 working days.
If we need additional time to investigate, we will let you know and explain why.
If you are not satisfied with our response, you can request that your complaint is reviewed by a director of Well Placed & Co.
We will provide a final written response within 15 working days, wherever reasonably possible.
Independent redress
Well Placed & Co is a member of the Property Redress Scheme (PRS).
If we have been unable to resolve your complaint through our internal complaints procedure, you may be able to refer your complaint to the Property Redress Scheme for independent review.
You can find further information about the Property Redress Scheme here:
Property Redress Scheme
[Link to Property Redress Scheme website]
We will cooperate fully with the Property Redress Scheme where a complaint is referred to them.
Contact
Well Placed & Co
Market Harborough and surrounding areas
hello@wellplacedandco.co.uk